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Rewards FAQ

How do I join the Truffle Love Club?

It’s simple! Create an account here. And if you already have an account with us, you have been automatically enrolled in the program. Just be sure you are logged into your account when making a purchase so that your reward points are credited to your account. You will earn 1 point per $1 spent excluding shipping fees and taxes. We are unable to manually add points to reward accounts after purchases have been confirmed.

How do I redeem my reward points?

Visit the rewards dashboard in your account to see your available reward points. Please note that rewards earned from a purchase will be added to your account when your order ships. Once you are eligible for a reward, make sure you are logged into your account and use the drop down button at checkout to apply your reward. Coupon redemptions are available in $10, $20 and $30 increments and only one coupon may be applied per order.

Can I redeem my reward points with a coupon and also use a discount code?

Sorry, no. You may only apply one discount to an order.

Do TLC Birthday Coupons expire?

Yes! Birthday coupons expire 30 days from issue.

As a TLC Gold member, how do I get free shipping?

Once you are logged into your account, the option to select Free UPS Ground shipping will be available at checkout. Continental US addresses only.

How do I check my Truffle Love Club points balance?

Log in to your rewards account for a detailed account of your points earned and tier status.

Do my reward points expire?

Yes, points expire after 12 months of account inactivity. To remain active, you must continue to earn or redeem your points.

How do I maintain my Tier status?

To maintain your Tier status (Blush, Silver or Gold), you must meet the spend requirements of that tier in a rolling 12 month period.

What happens to my reward points if I make a return?

The points value of the returned product will be debited from your overall balance (as if you hadn't made the purchase at all).

If you return an order purchased with a rewards coupon, you will get back the points used for the coupon and you will lose the points you earned on the purchase.

How does Refer-A-Friend work?

We love it when you share the Truffle love! Your friends will each receive a $20 coupon when you initiate their referral. Begin by submitting email addresses of your friends who have not yet made a purchase from Truffle here. You will be eligible to receive 200 points, equivalent to $20 in rewards, for each friend who has made a verified purchase (paid and shipped) of at least $100. View status of your referrals here.

Does Truffle offer Promo Codes or Discount Codes?

When looking for discounts on Truffle, the Truffle Love Club is the place to be. You can earn points for creating an account, spending money, following us on social media, and referring friends so they can start accumulating their own rewards! When you are ready to redeem, you will be given a discount code to add at checkout.

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